The Helplines Association

Deafness Research UK is a member of The Helplines Association (THA).

THA work with helplines to achieve the highest quality response to all those seeking information, advice and help on health, social welfare or educational issues via the telephone and other interactive technology.

They provide good practice guidelines, a membership scheme, a Quality Standard, training, evaluation and consultancy services for helplines, including telephone, email, SMS and internet-based services.

THA also work with other stakeholders including government departments, OFCOM and telecoms providers, to enable organisations to provide quality, accessible and confidential helpline services to the public.

 THA website
(this link will open in a new window)